This Privacy Policy describes how Refine Chiropractic ("Refine," "we," "us," or "our") collects, uses, and protects information you provide through our website. This policy applies only to information collected through this website and not to information collected in our office as part of clinical care.
Information we collect
When you submit our contact form, we collect the information you choose to provide: your name, email address, phone number, and the contents of your message. We may also collect basic technical information about your visit (such as browser type, device, and pages viewed) through standard server logs.
How we use your information
We use the information you submit solely to respond to your inquiry and to follow up about scheduling or questions you've asked. We do not sell, rent, or trade your personal information to third parties.
Protected Health Information (PHI)
Our website contact form is not a patient portal and is not a secure channel for protected health information. Please do not submit medical histories, diagnoses, prescriptions, or other sensitive health details through this form. If you are an established patient and need to share clinical information, please contact our office directly.
HIPAA-conscious handling
While the website itself is not a HIPAA-regulated portal, we handle any information you share with care and discretion. Clinical records collected in our office are protected under HIPAA and our office privacy practices.
Cookies & analytics
We may use cookies to remember your preferences (such as your cookie banner choice). If we add analytics in the future, our cookie banner will allow you to accept or decline non-essential cookies.
Your choices
You can request that we delete information you've sent us through the contact form, or ask what we have on file, by emailing us at the address below.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through this site. Inquiries about a child's care should be submitted by a parent or legal guardian.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.
Contact us
Questions about this Privacy Policy can be sent to refinechirotx@gmail.com or by mail to 3535 Firewheel Drive, Suite A109, Flower Mound, TX 75028.